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Trust and safety sources

What the “Trust and safety record” block holds, what stays out, and why.

What the block is

On the US edition, gym, fast-food chain and protein pages can show public records about the business or brand: an app store rating, government actions, FDA enforcement report records, and private lawsuits. Every fact carries a link to its source and the date we accessed it (26 October 2026 for the current set). The block is context, not a score or a medical, safety or legal opinion. The Canada edition does not show it because the sources are US ones.

Where each kind of fact comes from

  • App store ratings. The average and count come from Apple’s public iTunes Search API, shown as “app rating, as of” the access date. The rating is for the mobile app, not the gym, restaurant or store.
  • FDA enforcement report records. From the openFDA food enforcement API. We searched for the brand name in the product description. A record is one product entry in the FDA’s enforcement report; one recall event usually produces many, so the count is not a count of events. The FDA defines a Class I recall as a reasonable probability of serious adverse health consequences or death, and a Class II recall as temporary or medically reversible consequences, or a remote probability of serious ones (FDA, Recalls background and definitions). Records are matched on text, so a match can be a supplier’s or co-packer’s product, or a different product from the one we rank. A count of 100 means the query returned its maximum and the true number may be higher.
  • Government actions. Only actions whose official or press page we opened and read: the date, the body, and what the page says. Items we saw only in a search snippet are left out.
  • Private lawsuits. Shown as allegations or settlements of private claims, with a link, and never as findings. The defendant’s denial is stated where the source states it. Securities suits by investors are labelled as such.
  • Trustpilot, BBB, Google Play and Amazon. Link only. Their terms limit automated copying, so we copy no scores, counts or review text; the link goes to a search on that site.

What we did not use

Years in business, location counts and price history were not collected. Third-party lab scores for protein powders (for example Labdoor or Clean Label Project) were not used: we could not read the brand-level pages ourselves, and blog figures were undated and unverified. The CFPB complaint database was not searched, and no customer review text is included.

Limits you should know about

  • The search was done once, on 26 October 2026, and is not exhaustive. A business missing from a list is not a clean record.
  • Records are point-in-time and mostly about the past; they say nothing about whether a product on sale today is safe.
  • Gym franchises are often locally owned, so an action against one franchise operator is not a finding about the whole chain; where a record is franchise-level we say so.

Corrections

If a record is wrong, out of date or unfairly framed, email contact@tnaado.ca with the page and a link to the official source. We check it and correct or remove the entry. See the editorial policy and how we get our numbers.

Keep exploring

Topics: ProteinStrengthBudgetFast foodGym contracts